Terms of Service

These terms apply when you book or receive detailing services from Do It Detail. Booking an appointment means you accept them. If you do not, please do not book — call us and we will sort it out directly.

We provide mobile auto detailing: we travel to your vehicle and perform the services you selected. Services, tiers, and prices are described on this site.

Some combinations are quoted by hand because they need to be seen before a price can be committed to.

• A request, not a bookingSubmitting the booking form creates a request, not a confirmed appointment. The time slot is held briefly while we review it.
• ConfirmationAn appointment is confirmed only when we tell you it is, by text or by phone. We may decline a request, most often because of access, location, or the condition of the vehicle.
• PricingPrices shown are for the service and vehicle size selected. If the vehicle differs materially from what was booked, we will tell you before starting and agree a revised price or reschedule.

• Vehicle accessAccess to the vehicle at the agreed time and address.
• A place to workSomewhere legal and reasonably safe to work, with room to open the doors fully.
• Permission to work at the addressBy booking, you confirm that mobile detailing is allowed where the vehicle will be, including any homeowners’ association, landlord, employer or property rules, and that our vehicle and equipment may access it. If we are asked to stop or leave, we may treat the appointment as a cancellation under section 6.
• Personal belongingsRemoval of personal belongings from the vehicle beforehand. We are not responsible for items left inside.
• Closed compartmentsClosed center consoles and gloveboxes are skipped unless you empty them before we arrive.
• Vehicle informationAccurate information about the vehicle and its condition.
• Moving the vehicleYou are responsible for positioning the vehicle where we can work on it. If you ask us to move it, you confirm it is currently insured and that its brakes and controls work safely.
• PetsKeep pets indoors or restrained while we work, when doors are open and equipment, hoses and pressure washers are running.
• KeysHave the vehicle’s keys ready when we arrive. We run the engine and heat to help the cabin dry, and need to open every door.
• Water and powerWe bring our own water and power, so no hookups are needed from you.

• Child safety seatsRemove child safety seats before we arrive. For safety, we never reinstall a child seat: fitting one correctly is the responsibility of the parent or caregiver, following the seat and vehicle manufacturers’ instructions.
• Biohazards & moldBodily fluids such as blood, vomit, urine or feces, beyond ordinary spills, and mold or mildew growth. These need extra time, equipment and protection for the technician, and some cannot be handled safely on site at all.
• Severe pet hairExtreme pet hair, or heavy soiling well beyond everyday use, which needs extra time and equipment.

If we find conditions like these on arrival that were not described when you booked, we will tell you before starting. We may agree a revised price with you, or decline the affected work — or the whole appointment — where it would put the technician’s health or safety at risk.

Let us know as early as you can. If we arrive and cannot carry out the work — no access to the vehicle, nobody there, or conditions that make the work unsafe — we may treat it as a cancellation. We will always try to reschedule first.

We may cancel or reschedule for weather that would compromise the result or the safety of the work. You are not charged when we do. In cold weather we follow these limits:

• Exterior washingNot carried out below 35°F, when water can freeze on the vehicle.
• Ceramic coatingsNot applied below 50°F, unless you can provide a heated garage for the work.

• Due upon completionPayment is collected on site once the work is finished and walked through (see section 9), unless agreed otherwise in advance. Nothing is charged when you book.
• Accepted methodsCard, cash, check, Zelle or Venmo. Prices are in US dollars.
• Overdue balancesA balance still unpaid 48 hours after completion is overdue and may incur a late charge. We may refer overdue accounts for collection, and recover the costs of collecting them to the extent Ohio law allows.

Detailing improves the condition of a vehicle; it does not make it new. Some defects — etching, deep scratches, oxidation, wear, odours bonded into materials, pre-existing damage — cannot be fully removed, and some become more visible once surrounding dirt is gone. Where we think a result is not achievable, we will say so before starting rather than after.

We are not liable for pre-existing damage, for defects revealed rather than caused by cleaning, or for aftermarket parts, trim, or repairs that fail under normal detailing. Materials that are already weakened can fail under even careful cleaning. The specific limits:

• Clear coat and paintClear coat or paint that is already failing, peeling or oxidized.
• LeatherAged, dried or cracked leather, which can tear or discolor when cleaned.
• Interior trimLoose, brittle or previously repaired interior trim, clips and panels.
• HeadlinersHeadliners whose adhesive is already failing, which can sag or detach.
• Window tint and wrapsAftermarket tint films and wraps that are already peeling, bubbling or scratched.
• Paint correctionCorrection levels defects by removing a microscopic layer of clear coat, which is thin and does not grow back. We measure paint depth before correcting, and work within what the paint can safely give.
• Deep scratchesWe may leave a deep scratch untouched, or only partly reduced, where chasing it would risk cutting through the clear coat or causing it to fail.
• Engine baysEngine bay cleaning assumes the engine and its components are in sound mechanical condition. We are not liable for water getting into unsealed aftermarket intakes or exposed wiring, or for alternator, sensor or other faults that were already present.
• BatteriesInterior work keeps doors open for long periods, which can drain a weak battery. We are not liable for a battery that was already failing.
• OdorsOdor treatments such as ozone greatly reduce odors, but we cannot guarantee they are gone for good where the source has soaked into seat foam, carpet padding or air-conditioning ducts.

Tell us about anything of that kind before we start, and we will point out anything we notice.

When the work is finished we walk through the vehicle with you, or with whoever you have arranged to be there, so it can be checked before we leave. Approving that walkthrough at hand-off confirms the work was completed as booked.

If you notice a problem afterwards, tell us by phone, text or email, with photos if you can. We will review it and, where the issue falls within the service you booked, arrange to put it right.

A ceramic coating takes about 7 to 14 days to cure fully, depending on the product and the weather. Until then it is still hardening, and how the vehicle is treated affects how long the coating lasts.

• While it curesAvoid washing the vehicle, and keep it out of rain and sprinklers where you can.
• Automatic washesBrush and friction car washes wear a coating down at any time. We are not responsible for a shorter coating life caused by them.

We take before-and-after photos and video of the work, to record the vehicle’s condition and check the quality of the result.

• MarketingWe may use them on our website and social media to show our work.
• Your identityLicense plates and other identifying details are always blurred or obscured before anything is published.

If you agree to text messages when booking, we will text you about that appointment — that we received the request, and whether it is confirmed or declined. These are transactional messages about your booking, not marketing.

• FrequencyRoughly one to three messages per appointment.
• RatesMessage and data rates may apply, depending on your carrier and plan.
• Opting outReply STOP at any time to stop receiving them. Reply START to resume. Reply HELP for help.
• DeliveryCarriers are not liable for delayed or undelivered messages.

How we handle the consent record itself is set out in our Privacy Policy.

Nothing here limits liability that cannot be limited by law. Subject to that, our liability for any single appointment is limited to the amount paid for it, and we are not liable for indirect or consequential loss.

These terms are governed by the laws of the State of Ohio, and the courts of Ohio have jurisdiction over any dispute arising from them.

We may update these terms; the date at the top of this page shows when they last changed. The terms that apply to your booking are the ones published when you booked.

Questions: email zander@doitdetail.com or call (614) 671-9267.